DIGITALIZATION OF BUSINESS PROCESS AS AN AREA OF ACTIVITY OF LOCAL GOVERNMENTS

Abstract

The article is devoted to analysis of digitalization of business process as an area of activity of local governments. The authors prove that digital transformation in modern conditions has the following number of features and advantages: (1) process optimization. New technologies allow enterprises and management systems to automate simpler processes and eliminate intermediate stages in more complex processes. This increases the “flexibility” of enterprises that can now make much more efficient use of their resources; (2) search for new revenue streams. With the advent of new technologies, new ways of making a profit are being discovered that were previously unavailable; (3) creation of a personalized and attractive service infrastructure. Modern customers expect businesses to listen to their opinions and meet their specific needs. Modern technologies are developed so much that they can solve all these problems