Psychological aspects of communication improvement in the emergencies.

Abstract

The concepts of communication and communication in the social management are revealed in the article; the main task of communication and features of management communication is defined; the ways of solving the problem of building the effective communication in the conditions of emergencies are outlined. The main elements of the communication process are found out in the article (sender – a person who generates the ideas and transmits them; message – the text or coded information; channel – the means of transmitting information; recipient – the person to whom the message is directed by the sender). The stages of information management in the conditions of emergencies are distinguished: the setting tasks for the establishing of the appropriate information links and determining the purposes of informing; the creation of a fund of information, a data bank; the processing of information, its systematization; support and dissemination of information through the special forms and means. Based on the scientific results, the article actualizes the urgent need to substantiate and outline the vectors for improving the process of communication in the emergencies, in particular, through the achieving of the mutual understanding in a professional communication situation, which is provided by the internal resources of a specialist personality, which influence the constructive communication during the interaction in the professional field, and through the development of organizational and management qualities in the heads of the State Emergency Service of Ukraine system. The article reveals a model of circular communication (a dynamic model, with the help of which it is possible to present the process of unfolding a situation; this model does not separate the sender and the recipient, at a certain moment one person can be in both roles, which turns both into active participants in the interaction; this model emphasizes feedback; the model demonstrates how the correctness and accuracy of the message is necessary for its correct perception; the circular nature allows both parties to express their opinions).